Terms of Service
Effective date: March 30, 2026
These Terms of Service ("Terms") govern your access to and use of the CiteFront platform, website, and related services (collectively, the "Service") operated by Alpine Samurai SAS ("Company", "we", "us", or "our"), a company incorporated under the laws of the Republic of Colombia.
By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Definitions
"Account" means your registered CiteFront account.
"Brand" means a brand profile you create or manage within the Service.
"Content" means any data, text, reports, recommendations, or other materials generated by or uploaded to the Service.
"User", "you", or "your" refers to the individual or entity that has agreed to these Terms.
2. The Service
CiteFront is an Answer Engine Optimization (AEO) platform. The Service provides tools to monitor, analyze, and optimize how brands are cited by AI-powered answer engines (such as ChatGPT, Perplexity, Gemini, and similar systems).
The Service may include, but is not limited to: citation scans, fix generation, content brief generation, CPX (Citation Probability Index) scoring, and reporting dashboards.
3. Accounts
3.1 Registration
You must provide accurate and complete information when creating an Account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your Account.
3.2 Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you must have the authority to agree to these Terms on its behalf.
3.3 Account Security
You must notify us immediately at [email protected] if you believe your Account has been compromised.
4. Plans and Pricing
4.1 Subscription Tiers
CiteFront offers four subscription tiers:
- Monitor ($29/month): 10 scans per month. Fix generators and content briefs not included.
- Optimize ($59/month): 30 actions per month (scans, fixes, and content briefs combined). Up to 3 brands.
- Scale ($169/month): 150 actions per month. Reasonable use brand limit (25 brands).
- Agency ($999/month): 1,000 actions per month. Reasonable use brand limit (200 brands).
4.2 Actions Defined
Actions include scans, fix generations, and content brief generations. For Monitor plan subscribers, only scans count as actions.
4.3 Automated Scans
Weekly automated scans count toward your monthly action allocation.
4.4 Extra Actions
Extra actions beyond your monthly allocation are billed at $0.99 per action. Monitor plan subscribers may purchase extra scans at $0.99 each.
4.5 Brand Limits
The Optimize plan is hard-capped at 3 brands. All other plans are subject to reasonable use limits as described in 4.1. Enterprise customers may negotiate custom limits.
4.6 Price Changes
Prices are in USD and subject to change with 30 days' notice.
5. Payment and Billing
5.1 Merchant of Record
Our order process is conducted by our online reseller Lemon Squeezy, LLC ("LemonSqueezy"). LemonSqueezy is the Merchant of Record for all purchases and handles billing, payment processing, sales tax and VAT collection, invoicing, refunds, and payment disputes. By purchasing a subscription, you also agree to LemonSqueezy's Buyer Terms & Conditions and Privacy Policy. Your payment information is collected and processed by LemonSqueezy — CiteFront does not store credit card numbers or bank details.
5.2 Billing Cycle
Subscriptions are billed monthly in advance. Your billing cycle begins on the date you subscribe and renews on the same date each month.
5.3 Refunds
Refund requests are handled by LemonSqueezy in accordance with their standard refund policy. We do not offer refunds for partial months of service. If you cancel your subscription, you retain access to the Service until the end of your current billing period.
5.4 Failed Payments
If a payment fails, we may suspend your access to the Service until the payment is resolved. We will attempt to notify you before any suspension takes effect.
6. Cancellation
You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation:
- Your access to the Service continues until the end of your current billing period.
- No further charges will be applied after the current period ends.
- Your data will remain accessible for 30 days after your subscription ends, after which it may be deleted.
7. Acceptable Use
7.1 Permitted Use
You may use the Service to monitor and optimize brands that you own or that you have explicit authorization to manage on behalf of a client.
7.2 Prohibited Use
You agree not to:
- Use the Service for any brand you do not own or have authorization to manage.
- Resell, redistribute, or repackage CiteFront outputs (reports, recommendations, content briefs, or any generated content) as a standalone product or service, unless you have an Enterprise agreement that explicitly permits this.
- Attempt to reverse-engineer, decompile, or extract the underlying algorithms, models, or methodologies of the Service.
- Use the Service to harass, defame, or harm others.
- Use automated systems (bots, scrapers, etc.) to access the Service in unauthorized ways.
- Interfere with or disrupt the Service or its infrastructure.
- Violate any applicable law or regulation in connection with your use of the Service.
7.3 Agency Use
If you use the Service to manage brands on behalf of clients, you are responsible for ensuring that you have proper authorization from each client and that your use complies with these Terms.
8. Data Ownership and Privacy
9.1 Your Data
You retain ownership of all data you upload to or create within the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely for the purpose of providing and improving the Service.
9.2 No Data Sales
We do not sell, rent, or share Your Data with third parties for their own purposes. We may share anonymized, aggregated data that cannot be used to identify you or your brands.
9.3 Data Processing
We process Your Data using third-party AI services (such as large language model providers) as necessary to deliver the Service. These providers process data under their own terms and privacy policies. We select providers that maintain reasonable data protection standards.
9.4 Data Export
You may export Your Data at any time through the features available in the Service or by contacting us.
9.5 Data Deletion
You may request deletion of Your Data by contacting us at [email protected]. We will process deletion requests within 30 days, except where retention is required by law.
10. Intellectual Property
10.1 Our IP
The Service, including its design, code, algorithms, CPX methodology, documentation, and branding, is owned by Alpine Samurai SAS. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.
10.2 Generated Content
Content generated by the Service (such as fix recommendations, content briefs, and reports) is provided for your use in connection with the brands you manage. You may use this generated content for your business purposes, subject to the restrictions in Section 7.
10.3 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual license to use that feedback for any purpose without compensation.
11. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
We do not warrant that:
- The Service will be uninterrupted, error-free, or secure.
- The results obtained from the Service will be accurate or reliable.
- Any particular citation outcome or improvement will result from using the Service.
AI-powered answer engines are operated by third parties and change frequently. We have no control over how these engines generate responses, select sources, or rank citations. We make no guarantees about citation performance, CPX scores, or any specific outcome related to answer engine behavior.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
- Alpine Samurai SAS, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.
- Our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
13. Indemnification
You agree to indemnify and hold harmless Alpine Samurai SAS and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of the Service.
- Your violation of these Terms.
- Your violation of any third-party rights.
- Content you upload or manage through the Service.
14. Account Termination
14.1 Termination by You
You may delete your Account at any time by contacting us at [email protected] or through your account settings. Account deletion is permanent and cannot be undone.
14.2 Termination by Us
We may suspend or terminate your Account immediately and without prior notice if:
- You violate these Terms.
- Your use of the Service poses a security risk or may harm other users.
- We are required to do so by law.
- Your account has been inactive for more than 12 months.
14.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. Sections 9 (Data Ownership), 10 (Intellectual Property), 11 (Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) survive termination.
15. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the Republic of Colombia, without regard to conflict of law principles.
Any disputes arising from or relating to these Terms or the Service shall be resolved through the courts of competent jurisdiction in Colombia. Before initiating any legal proceeding, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days.
16. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will:
- Update the "Effective date" at the top of this page.
- Notify you via email at least 30 days before the changes take effect.
Your continued use of the Service after the updated Terms take effect constitutes acceptance of the changes. If you disagree with the updated Terms, you may cancel your subscription and stop using the Service.
17. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and Alpine Samurai SAS regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.
Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.